Terms & Conditions

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Our Objective

  • To provide you with a simple, time & cost saving process for the procurement of business energy.
  • To help manage any disputes, metering or billing issues.
  • Advice on new regulation that might impact or have cost to their business.
  • To offer a trusted link between you and your business energy suppliers.

Tendering and Energy Procurement

  • We provide guidance on the ideal time to issue tenders or secure energy contracts.
  • We will recommend ideal contract durations based on your requirements.
  • We will prepare a tender document to go to all the major suppliers (unless any have been specifically excluded).
  • Subject to sign off, submit your tenders to the business energy market.
  • We provide a summary league table, so you can review all business energy charges.
  • Confirm suitability of business energy supplier terms and conditions.
  • Manage and monitor the set-up of new business energy contracts.

Post-Contract Support

  • Provide direct telephone support via a dedicated account manager.
  • Provide free dispute and billing resolution.
  • Provide advice for all matters energy –metering, energy services, regulation etc.

We promise our customers that:

  • We will treat you and your business with respect.
  • We will be honest, open and fair.
  • We will remain impartial.
  • We will always use plain English.
  • We will deliver what we promise.
  • We will act in your best interest.


Utility Helpline is happy to be bound and abide to:

  • Data Protection Act.
  • FCA.
  • TPI Code of Practice.
  • Business Protection from Misleading Marketing Regulations 2008 (BPMMRs).

Anything you need help with specifically?

Give us a call