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complete-care

Complete
Care Package

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Standard Services & Products

All clients of Utility Helpline get “Complete Care” when they agree an energy contract via our services.

Our Complete Care package was designed to give businesses an easy energy life. We don’t just help you find the most competitive prices; we also make sure you are looked after throughout your energy contract by offering full ongoing support and advice. Businesses shouldn’t have to spend any time calling their suppliers direct, they simply call their dedicated Utility Helpline account manager, who will then deal with any issues directly on their behalf. We will keep you updated throughout, until we have resolved any issue or queries. They can also offer advice, regularly check bills for mistakes, give meter readings, chase over payments, you name it they can do it for you.

That’s why we call it “Complete Care”

What's Included
Small Business Care
Large Energy User
What's IncludedDedicated account manager
Small Business Careyes
Large Energy Useryes
What's IncludedPrice promise
Small Business Careyes
Large Energy Useryes
What's IncludedSwitching guarantee
Small Business Careyes
Large Energy Useryes
What's IncludedBilling query management
Small Business Careyes
Large Energy Useryes
What's IncludedDispute resolution
Small Business Careyes
Large Energy Useryes
What's IncludedRegular bill checks
Small Business Careyes
Large Energy Useryes
What's IncludedRenewal guarantee
Small Business Careyes
Large Energy Useryes
What's IncludedContract renewal management
Small Business Careyes
Large Energy Useryes
What's IncludedMOP & KVA Reviews
Small Business CareIf required
Large Energy Useryes
What's IncludedOnline portalReview all contracts, prices etc
Small Business Careyes
Large Energy Useryes
What's IncludedWater review
Small Business Careyes
Large Energy Useryes

Complete Care Plus

Complete Care Plus services & products are available in addition to the standard package. They may carry an extra cost.

Small Business Care Plus
Large Energy Users Care Plus
Full bill checking & validation
Small Business Care Plusyes
Large Energy Users Care Plusyes
Energy management & reporting
Small Business Care Plusnot included
Large Energy Users Care Plusyes
Metering & site works
Small Business Care Plusyes
Large Energy Users Care Plusyes
Energy efficiency
Small Business Care Plusyes
Large Energy Users Care Plusyes
ESOS
Small Business Care Plusnot included
Large Energy Users Care Plusyes

Rely on Utility Helpline for an open, unbiased service

Unfortunately, the business utilities market doesn’t always have the best of reputations. And, within it, we believe Utility Helpline stands out as something different and special.

We’re fiercely independent and 100% unbiased. We’re completely upfront about our business model. We NEVER steer clients to a particular deal of provider. And we stick rigorously to the TPI Code of Practice.

Take a look at the TPI Code of Practice