Privacy Policy

feefo logo Telca logo


This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.


Utility Helpline takes your privacy seriously. At no time will any information be passed or shared with other companies other than for the purposes of obtaining/investigating/monitoring supplies on our behalf.

When you visit our website like all businesses we collect usage information on user visits to our website. This information cannot identify individuals; we can use it solely to determine overall visitor numbers and trends.

When you submit an enquiry via our website/email/letter/telephone, we collect information for the purpose of being able to offer our products and services to the required regulatory standard.

How We Use Your Information

We use your information only for the purpose of providing our service and to:

  • Deal with your enquiry effectively
  • Provide a quotation or help offer advice as agreed with you
  • Send you offers/ updates and news by email
  • Tailor our services to meet your requirements and preferences
  • Determine visitor numbers to our website and to establish trends.

Who We Share Your Information With

We only share information with relevant industry third parties, selected business partners and related energy service providers, in order to facilitate your requests. This is so we can provide the highest levels of service and to achieve the best and most accurate results. We do not share or sell your information for marketing purposes.

Direct Marketing Policy

We may use your information to contact you with relevant news updates, similar services, or ongoing promotions via telephone, email, direct mail.

How we store your information

We are required by energy suppliers to store data (securely) relevant to offering our services. This will include:

  • Which advisor quoted your business
  • Which advisor contracted your business
  • Your letter of authority
  • Your quote/s history
  • Your contracts and DD Mandates
  • Relevant telephone recordings –Verbal contract agreements
  • Relevant e-mails – confirmation of acceptance
  • Your data for energy consumption

We will securely store this data for a period of 3 years after your first call/meeting/email.

Your Privacy Rights

If you would like to unsubscribe from any future newsletters please do so by clicking on the relevant link within emails sent by Utility Helpline.

You have the right to request that you are removed from all future communications.

Please write or e-mail:

Utility Helpline, 107 Berrows Business Centre, Bath Street, Hereford, HR1 2HE or email:

Anything you need help with specifically?

Give us a call