Get ready for water market deregulation

Your impartial utility broker in a changing water market

The market for water is changing. From April 2017, all businesses in England will have a choice of their water supply and waste water services.

In this new, more competitive marketplace, it will pay to have a reliable utility broker looking out for your best interests.

Our award-winning accounts team is dedicated to getting the best deal. We anticipate that most businesses will be able to save 25% on their commercial water bills.

As a responsible intermediary, Utility Helpline is subscribed to the TPI code of practice.

You can see our 100% positive customer service record and read feedback from customers on our Feefo page.


Changes To The Water Market In England

From April 2017, the English water market will follow the Scottish example and open up to competition between suppliers.

The current system, which is largely dominated by regional monopolies, will be left behind and all commercial water customers in England will be able to choose their water services provider.

Extra competition in the market will lead to falling prices, but to really capitalise on the savings you should use a market broker.

These were the results after five years of deregulation in the Scottish water market:

£65 million
amount saved by Scottish businesses
tonnes of carbon saved
16 billion litres
reduction in water consumption
increase in customer satisfaction
Source: Business Stream

Our Process



Our award-winning accounts team will collect relevant information and help you choose a service package that is right for you.

We always start our process with an honest discussion about your requirements and options. We’ll offer market guidance and should be able to predict how much you stand to save based on your current situation. Get in touch for a friendly chat today.



When we’ve built up a good understanding of your situation, we’ll post your tenders out to all the relevant suppliers.

When we have built a clear picture of your requirements, we will post your contract needs out to suppliers. Our accounts team has solid market knowledge and good relationships with suppliers in England, Wales and Scotland. This puts us in a strong position to track down, and negotiate the best possible rates for our clients.


League Table

We draw up a league table of all your offers and offer advice on which to choose.

Choosing the best deal from dozens of offers can be hard. We make it easier by ranking your offers from best to worst. We’ll tell you why we think certain offers are better than others, and warn you about any problems you might face with any particular suppliers. Overall we aim to let you make the most informed decision about your water supply.



We make sure your set up runs smoothly and, in most cases, we’ll install an automatic metering system (AMS).

We take care of all the little set-up operations so you don’t have to. Where necessary, we will also install a smart automatic metering system (AMS) that helps make sure you are being billed accurately and helps you keep track of consumption (see below for more information).



We offer a range of aftercare services including a Water Healthcheck as soon as your contract is set up.

With Utility Helpline, procurement is only the start. We offer a range of additional services including regular check-ups, site audits, and feasibility studies (more information below). We always conduct a Water Healthcheck after the initial set up. This helps you build a clear picture of how much water you use and what it costs. It can also help you be more water-efficient.

Who can use Utility Helpline?

  • Business customers in England
    using over five million litres of water per year.
  • Any commercial water customers in Scotland.
  • Any commercial water customer in England after April 2017
    (although we recommend that you start planning your water supply before this date).

Choose an energy broker who understands your needs - and cuts your bills!

Our consultancy services can be fully tailored to suit the size and needs of your business. We can deliver scaled down versions of full audits to suit smaller businesses so that any business can reduce their consumption and water bills.

Request a quote

Utility Brokers Set To Play Key Role In Post-Deregulation Water Market

When the 2017 Water Bill takes effect, analysts predict that brokers like Utility Helpline will have a key role to play in the new market.

Currently, more than 90% of the businesses that switch their water in the UK use a broker. They help maintain a competitive market place, using good supplier relationships to always find the best rates.

As well as procurement services, Utility Helpline also carries out consultancy work for clients. They help make sure that clients are not being overcharged, comply with environmental rules and use water efficiently.

Effective competition does not always follow market deregulation. This energy market, where the ‘big six’ suppliers are still dominant is evidence of that.

Utility Helpline will keep their eye on the utility markets so you don’t have to. Use a broker and you will always be one step ahead of the suppliers.

Improve your billing

Research shows that 20% of water bills have an error of some kind and these can amount to tens of thousands of pounds each year.

What’s more, one study in Scotland found that before deregulation, one large customer with 1,400 sites was receiving more than 4,000 paper bills per year.

Switch with Utility Helpline and we can help make your water bills simpler and more accurate.

Start saving today, get in touch on 0800 043 0423 or Request a quote here


We don’t believe in one-size-fits-all solutions when it comes to water. That’s why we offer a range of extra services alongside procurement. When you get in touch, we’ll recommend a package of additional consultancy services that will be useful to you.


Water Healthcheck

We usually carry out this free service at the start of every contract. We’ll carry out a survey to give you a broad overview of your water usage, as well as a water efficiency score. You’ll get a good early indication of any cost saving opportunities and areas of improvement. In addition, if we find that you’ve been overcharged in the past, you may be able to claim back costs from your previous supplier.


Proactive Monitoring

Proactive Monitoring is another one of our core bolt-on services. Subscribing to this service means that you will always be alerted to issues with supply and be provided with recommended solutions. We will regularly perform health checks to see whether your supply is improving and alert you if there are any abnormal patterns in consumption.


Water Audit

If evidence shows consistent patterns of over usage then we can audit your systems to try and identify the cause of any problems. We will evaluate your water supply and wastewater systems to see if anywhere can be improved. We’ll also offer quick fix advice and install flow-reduction devices if necessary.


Feasibility Study

If an audit reveals the need for more significant work, or opportunities for investment then we can carry out a more in-depth Feasibility Study to evaluate costs and potential savings. This fee can be waived or deducted if subsequent work is undertaken.


Automated Meter Reading (AMR)

Installing a smart water meter or pulse data logger can help ensure more accurate billing, reduced lead time on leak identification and real time over-usage alerts. We can also provide clients with a web portal where they can track consumption patterns against previous days, weeks and years. Managers will also be able to compare consumption across sites to glean areas of best practice.


Leak Detection

Other monitoring services can tell you if you have a leak, but we can also use specialist equipment to try and pinpoint the locations of leaks more precisely. We can use a range of advanced techniques such as sound testing and gas injection to find holes and pipes.


Risk Mitigation and Drainage Mapping

Drainage issues like diesel/chemical watercourse contamination can be very expensive and cause severe reputational damage, particularly in local communities. We can help mitigate the risks associated with drainage issues through mapping and reporting activities.

Get in touch:
0800 043 0423
and we can start straight away

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